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30minute-Seder™ Refund Policy

Merchandise orders:

Defective merchandise
All merchandise is guaranteed to be free from manufacturing defects.  Any defective product received, may be returned for a full refund. 

Unsuitable merchandise
Any product received that is deemed unsuitable for the customer’s needs may be returned for a full refund minus shipping costs, as long as it is received in good condition. 

All merchandise is shipped either USPS or FedEx Ground unless specified otherwise.  Merchandise is generally shipped the following business day upon order and confirmation of payment.  As an example, an order is placed on a Monday and paid in full with a credit card; the order is processed and shipped the following day (Tuesday).  If the customer specified FedEx Overnight shipping, the order will be delivered Wednesday and be considered on time. 

Shipped orders not received
Any order not received in a timely manner as outlined in our shipping schedule, will be re-sent at no charge to the customer.  Since many of our orders are of a time-critical nature, adjustments to charges in the form of a credit or expedited shipping may be employed, at our discretion.  If products are not received in a timely manner as outlined in our shipping schedule, a full refund will given upon rejection of said delivery or if the package is deemed lost or undeliverable.

Download orders
All of our download products have been thoroughly tested and function properly.  Our servers are located at GoDaddy and are state of the art and reliable.  Even so, the occasional user may not be able to download and print our files.  If after reading our help files and following our instructions carefully, the user still can not achieve a satisfactory result, a full refund, or credit towards merchandise, will be given.

Hold Harmless Provision
30minute-Seder™ offers no guarantee as to the suitability of its products or the timely arrival of its shipped products as it relates to your event.  The extent of our responsibility is limited to manufacturing and shipping of our products.  We offer no guarantee as it relates to the success, or lack of success, of your event due to suitability or timeliness of arrival of our products.